1. Service Agreement
- By booking our relocation services, customers agree to abide by the terms mentioned herein.
- All services are provided by Virat Logistics Packers And Movers based on the mutually agreed quotation and scope of work.
2. Advance Payment
- Customers are required to pay an advance amount at the time of booking or at the loading point.
- Remaining payment must be settled at the time of unloading unless otherwise agreed in writing.
3. Packing & Handling
- We use high-quality packing materials to ensure the safety of goods.
- The company is not responsible for self-packed goods or improperly declared fragile items.
- Customers are advised not to include jewelry, cash, or other valuables in the consignment.
4. Loading & Unloading
- Our team will load and unload goods with care.
- Dismantling and re-installation of furniture, electronic fittings, or carpentry work are not included unless agreed separately.
- Packing materials remain the property of the company and must be returned after delivery, failing which rental charges may apply.
5. Transportation & Delivery
- Delivery timelines are estimated based on distance, route, and other factors.
- Unforeseen delays due to traffic, weather, strikes, or legal issues are beyond the company’s control.
- Customers will be informed in case of delays.
6. Liability & Insurance
- The company will take utmost care of goods during transit but shall not be liable for damages due to unforeseen circumstances such as accidents, fire, theft, or natural calamities.
- Customers are encouraged to opt for transit insurance for additional protection of their belongings.
7. Cancellation & Refund Policy
- Cancellations must be made at least 72 hours prior to the scheduled move.
- Advance payments are non-refundable if cancellations are made after the vehicle or manpower has been arranged.
- Refunds, if applicable, will be processed as per company policy.
8. Customer Responsibilities
- Customers must ensure proper access at pickup and delivery locations.
- Parking permissions, society permissions, and any other approvals are the responsibility of the customer.
- Customers must be present or have an authorized representative during loading and unloading.
9. Disclaimer
- Virat Logistics Packers And Movers provides services on an "as available" basis and disclaims any guarantees of uninterrupted or error-free operations.
- All information provided is general in nature and may be subject to change without notice.
10. Governing Law
- All disputes are subject to the jurisdiction of Mumbai courts.
- All services are governed by the laws of India.
